VPNInfobaseContact and corrections
Corrections are the most useful message we can get. Include the page URL and the source that shows the right fact.
Response time
Usually within two to three business days.
What helps
- The page URL, and the register record if it is about a provider
- The source that shows the correct fact, and its date
- For a price change: the plan and billed term
How corrections are handled
We check the source you send against the vendor page or report it comes from. If the register is wrong, we fix the record, change its checked date and add a line to the register changelog, and dated on the corrections log. If the source is a vendor claim we could not confirm, the field stays marked as not verified. We do not accept payment to change a record, and provider marketing teams are welcome to send primary sources like anyone else.
For press or partnership enquiries, use the same address and say what you need. Affiliate arrangements are described on the disclosure page and never affect the register. Our standards are on the editorial policy and how we research pages.